Priority support
For urgent account issues, include your account email and an error screenshot.
support@hotclips.proGoal: same-day reply on business daysSupport
Need help with sign-in, uploads, permissions, or exports? We can help. Include the exact steps and what browser you are using for faster resolution.
General support
For billing, exports, and standard feature questions, we reply as quickly as possible.
support@hotclips.proGoal: 1–2 business daysWhat to include
- Your account email
- Where it breaks in the app
- Browser + device
- Recent steps you took
Still stuck?
Use a short timeline with what happened and we'll direct you to the right fix.
Browse common issuesCommon support topics
Sign-in: verify pop-up blockers and third-party cookie settings.
Upload: confirm file format and size limits, then retry your upload.
Missing clips: confirm processing is complete before trimming/export.